THE DIFFERENCE
THE DIFFERENCE
SERVICE
- Our internal Design and CAD teams, provide personalized product development services to our clients to suit their needs.
- Our customer service team is just a phone call away and reply to all kinds of inquiries within 24-48 hours.
- We offer all clients back-office support, which has resulted in substantial savings of manpower and costs for our clients.
- We offer a dynamic production status tool to our clients, to keep them abreast of their orders in production in real time, whereby offering them complete transparency on the status of the orders.
WORK ETHIC
WORK ETHIC
- 3 generations of experience built on honesty, integrity, transparency, and trust.
- We follow a strict code of conduct while sourcing all materials, ensuring that sources are legitimate and conflict free.
- More than 95% staff retention, due to regular welfare programs aimed at personal and professional growth.
- We follow all compliances of RJC (Responsible Jewellery Council), GMP (Good Manufacturing Practice), SCS (Supply Chain Security), COC (Code of Conduct), and ISO 27001.
QUALITY
QUALITY
- Our organization is built on the Japanese principals and philosophies of “KAIZEN”, which refers to continuous improvement in all aspects of our business.
- Long-term collaborations with internationally acclaimed technical experts, has enabled us to maintain highest level of precision and quality as required by the world renowned international brands we serve.
- Constantly updated state-of-the-art machineries and equipment.
- We provide third party quality checks approved by our clients that has reduced quality check at their end, hence resulting in saving of time as well as cost.
- Our customer quality complains stand at less than 1%.
EXPERIENCE
EXPERIENCE
- 3 generations of experience and knowledge in the diamonds industry.
- 30 years of experience in jewellery designing and manufacturing for international luxury brands.
- With the experience, knowledge and expertise accumulated over three decades, we have been able to consistently add significant value to the business growth as well as to the bottom line of our clients.
PRICE
PRICE
- 8 out of 10 diamonds in the world cut and polished in India, and approximately 75% of the world’s diamonds are exported from India, hence we have the cost advantage of being in the hub of the world’s diamond supply.
- Based on our research of our clients’ indigenous production costs, we are able to offer production costs that are at least 50% lower in comparison, particularly in products that are more labour intensive, enabling us to add significant value to our clients’ bottom line.
- Through our various other services and offerings also, we are able to add significant value to our clients’ business.
PRODUCT DELIVERY
PRODUCT DELIVERY
- Based on past performance data and future projections from our clients, we have the ability to hold KANBAN stock of raw materials and finished goods, ensuring quick delivery of orders.
- Our On Time Delivery In Full (OTIF) stands at 90%, ensuring client satisfaction in terms of product delivery.
- Availability of KAIZEN tools allow us flexibility in our production processes, to cater to any kind of products or product mix to ensure streamlined production to meet client delivery timelines.
